Technical Assistance

Netcom stands out as a cutting-edge company in the field of advanced technical support solutions and remote services, offering a wide range of comprehensive and flexible solutions.We utilize advanced technologies to ensure maximum efficiency and reliability, employing AI-powered Trouble Ticketing tools, Business Intelligence solutions for data analysis and SLA monitoring, complete knowledge base platforms, and tools for monitoring networks and IT assets.Operational flexibility is one of our distinguishing features. We can quickly adapt to the changing needs of our clients and provide tailored solutions that perfectly fit their specific requirements. We offer both on-site and remote services, ensuring maximum convenience and customization.We recognize the importance of cost containment for businesses and strive to deliver efficient and competitive solutions without compromising service quality.Netcom places crucial importance on the continuous training of its human resources, paying close attention to updating the skills of the technical team to ensure they are always up-to-date with the latest trends and technologies in the industry. This allows us to provide our clients with highly qualified and competent technical support.Reliability is a value recognized by our clients, who can count on us for solid and dependable technical support. With our Disaster Recovery and Business Continuity solutions, we ensure the operational continuity of their activities and help them achieve their business objectives with peace of mind and security.

Capabilities

Customer Service

We offer 24/7, multichannel, and multilingual assistance services to ensure constant and personalized support for our clients.

Our services cover a wide range of communication channels, including phone, email, chat, and social media, to guarantee efficient and immediate communication. Netcom is also capable of providing and configuring advanced chatbot services, utilizing AI technology.

Our multilingual team is equipped to assist clients in various languages, facilitating communication and ensuring a better understanding of their needs. With Netcom, clients can rely on reliable, high-quality support available 24 hours a day, 7 days a week, organized across multiple levels depending on the requests.

The operational continuity of our customer support services is ensured by adequate Disaster Recovery and Business Continuity plans, supported by multiple operational locations both in Italy and abroad.

IT Monitoring & Sw Distribution

Netcom operates a Network Operations Center (NOC) and provides software distribution services to optimize business activities.

The NOC services include constant monitoring of network devices, fault management, planning and executing preventive maintenance activities, and responding to emergency events. Additionally, the NOC typically offers 24/7 technical support to ensure continuous network availability and minimize downtime.

Our software distribution services enable centralized and automated deployment of software packages, ensuring that the latest versions are readily available and correctly installed across all business devices. Moreover, these services provide tools for access control and software license management, allowing companies to optimize resource utilization and ensure compliance with regulations.

Logistic, Staging and Roll-out

Logistics, staging, and roll-out activities are essential for the effective planning and implementation of IT and infrastructure projects.

NetCom offers its clients integrated logistics services that enable efficient storage and distribution of their IT assets.

Through staging activities, NetCom ensures the preliminary preparation and configuration of components or systems before their operational installation, allowing for testing and verification of proper functionality prior to the actual roll-out.

Finally, with roll-out activities, NetCom distributes, delivers, and tests the devices configured during the staging phase across the entire national territory, ensuring a seamless implementation process.

Case Studies / Solutions

Smart desk

Chatbot per la gestione dei tributi

Vibration Monitoring

Sistema IoT per il monitoraggio di impianti industriali

Ditron Srl

Analytics web platform per il settore retail

Best Backup for Microsoft 365 Reselling Partner 2023 – Core Informatica

Premio Best Backup for Microsoft 365 Reselling Partner 2023

NetCom awarded at Huawei Italy’s 20th anniversary

Netcom Group per i 20 anni di Huawei Italia ha ricevuto l'Outstanding Capability Award specchio di una partnership strategica, basata sulla fiducia reciproca.

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Careers

Join us!

We are looking for brilliant, creative, skilled, curious, and motivated individuals. We seek young graduates to engage, as well as experienced professionals to inspire towards new goals.You can submit a spontaneous application by sending your CV via email.

career@netcomgroup.eu