Technical assistance services

A wide range of technologies to be governed requires a Service Partner who knows how to adapt to the required levels of innovation, designing an IT strategy that embraces not only technological needs, but also related to all business processes, thanks to specialization, consulting and management skills.

The NetCom Group operational area, combining industrialized methodologies, highly customizable solutions, timely On-Site interventions thanks to the territorial proximity and a relational approach always at the center, creates a complete offer of specialized services which, combined with the potential of the cloud, responds to new market demands, enhancing strategic activities.

Offer

Le soluzioni per il Data Center offrono un contributo decisivo perché permettono di semplificare e ottimizzare l’infrastruttura con enormi benefici nella riduzione dei costi e aumentare il livello di prestazioni.

NetCom Group aiuta le aziende a identificare l’infrastruttura IT più affidabile e performante per ottenere prestazioni ottimali e scalabili.

NetCom Group provides its customers with 24-hour language services for how-to-use applications support, remote assistance, help desk. A single point of contact for all requests on infrastructure or devices with multi-channel access, h24x7x365 coverage and resources available in Multilingual.

Provision of services that can be activated through proprietary Advanced Switchboard and Trouble Ticketing or that can be integrated with that of the Customer, both in full outsourcing mode and for particular activities (hours or languages not covered by the customer’s service, need for On-Site coverage). Support for On Premise, Cloud and hybrid environments, data lines and Networking, proactive assistance, fast and guaranteed response times.

Major
services

Remote services

Pont St Martin Service Center with 150 operators

HD1 and HD2 services, in H24 7×7 multilingual

NOC service

Foreign service center in Sofia with 25 operators

Multilingual HD service

On-site services

On-site services throughout the national territory

Massive IMAC and Roll Out services

How To Use Support

Back – Office

Professional services

Specialist support and advice to clients

Project activities

Troubleshooting

Configuration and Tuning of the IT infrastructure

Logistics

Storage services with spaces dedicated to customers

Staging and installation of new equipment

Refurbishing of decommissioned equipment

Customer device repair laboratory

partner

Work with us

NetCom Group offers interesting career opportunities at national and international level

Ethical Code

Rules and guidelines for the activities and actions of collaborators in view of the common goals